Privacy Policy

Planning World Group Limited
Trading as Planning World
Company Registration Number: 12310528
Registered Office: 7 Bell Yard, London WC2A 2JR
Email: info@planningworld.co.uk
Website: https://planningworld.co.uk/

Last updated: 2 November 2026

1. Introduction

Planning World Group Limited (“Planning World”, “we”, “us” or “our”) is committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation or appoint us to provide professional planning and associated services.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and applicable electronic communications and privacy legislation.

2. Information We Collect

Depending on your interaction with us, we may collect:

Your name, email address, telephone number and postal address.
Property addresses, project locations and information relating to proposed developments.
Details supplied through contact forms, quotation requests and correspondence.
Documents, photographs, plans and other information supplied in connection with professional services.
Payment and transaction records.
Technical information, including IP addresses, browser details, device information and website access records.
Information about website interactions, subject to applicable consent requirements.

3. How We Use Your Information

We process personal information to:

Respond to enquiries and provide quotations.
Prepare planning applications, drawings, reports and related professional documentation.
Communicate with clients and relevant authorities.
Manage appointments, invoices and payments.
Maintain business and financial records.
Protect our website and systems against unauthorised access, fraud and abuse.
Improve our website and services.
Measure website performance and advertising effectiveness, where permitted.
Send marketing communications where we have an appropriate lawful basis and comply with applicable marketing rules.

4. Lawful Bases for Processing

Depending on the purpose, we rely on one or more of the following lawful bases:

Contract: Where processing is necessary to provide services you have requested or to take steps before entering into a contract.

Legal obligation: Where information must be retained or disclosed to comply with applicable law.

Legitimate interests: Where necessary for proportionate business administration, responding to enquiries, website security and protecting our legal rights, provided those interests are not overridden by your rights.

Consent: Where required for non-essential cookies, certain advertising and analytics technologies, or marketing communications.

You may withdraw consent at any time without affecting the lawfulness of processing undertaken before withdrawal.

5. Google Analytics and Advertising Measurement

Our website uses Google services, including:

Google Analytics 4 (GA4).
Google Ads.
Google Tag Manager.
Site Kit by Google.

These technologies help us understand website usage, evaluate advertising performance and measure interactions with our services.

We may measure actions such as clicking an email address or telephone link and submitting an enquiry form.

A recorded telephone or email click does not necessarily mean that a call was completed or an email was sent.

Where consent is required, non-essential tracking will be subject to the choices you make through our consent-management system.

Google may process information in accordance with its own privacy policies and applicable data-processing terms.

6. Cookies and Consent

Our website uses cookies and similar technologies for essential functionality, security, website performance and, where permitted, analytics and advertising measurement.

We use Complianz to manage cookie preferences and communicate consent choices to supported services.

Visitors can accept or reject non-essential cookies and should be able to change their preferences subsequently.

Further information about the cookies and services used on this website is provided in our Cookie Policy.

7. Website Security and Access Logs

For security and operational purposes, our hosting and website infrastructure may record technical information, including IP addresses, request timestamps, requested resources, browser information and server responses.

We use this information to maintain website availability, investigate technical problems, detect potentially abusive activity and protect our systems.

Website security and access-log information is not, by itself, evidence of an individual’s identity or intentions.

8. Sharing Personal Information

Where necessary, personal information may be shared with:

Local planning authorities and relevant statutory bodies.
Professional consultants and service providers engaged in connection with a project.
Website hosting, email, IT and technical service providers.
Payment and accounting service providers.
Analytics and advertising service providers, subject to applicable consent and contractual requirements.
Regulatory bodies or other organisations where disclosure is legally required.

We do not sell personal information.

Information submitted as part of a planning application may become publicly accessible through the relevant planning authority’s register, subject to its publication and redaction procedures.

9. International Transfers

Some technology providers may process information outside the United Kingdom.

Where international transfers of personal information take place, we will use applicable safeguards required by UK data protection law, including adequacy arrangements or approved contractual protections where appropriate.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including contractual, regulatory, accounting and legal requirements.

Different retention periods may apply to project records, financial documents, enquiries, website logs and analytics information.

Information is securely deleted or anonymised when it is no longer required, subject to applicable retention obligations.

11. Your Data Protection Rights

Subject to applicable legal conditions and exemptions, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information.
Request restriction of processing.
Object to certain processing.
Request data portability.
Withdraw consent where processing relies on consent.

Subject access requests are generally free of charge. A reasonable fee may be permitted in limited circumstances provided by law.

To exercise your rights, contact info@planningworld.co.uk.

You also have the right to complain to the Information Commissioner’s Office (ICO) at https://ico.org.uk/.

12. Information Security

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, loss and disclosure.

No internet-based system can guarantee absolute security.

13. Third-Party Websites

Our website may contain links to external websites and services.

We are not responsible for their independent privacy practices. Visitors should review the relevant privacy information before submitting personal details.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, legal obligations or website technologies.

The latest version will be published on this website with its revision date.

15. Contact Details

For privacy enquiries, requests concerning personal information or questions about this policy, please contact:

Planning World Group Limited
7 Bell Yard
London WC2A 2JR

Email: info@planningworld.co.uk